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svg{width:16px;height:16px;color:var(--brand-600);flex-shrink:0}.thread{display:flex;flex-direction:column;gap:var(--sp-3);max-height:48vh;overflow-y:auto;padding:var(--sp-1)}.msg{max-width:78%;padding:var(--sp-3) var(--sp-4);border-radius:var(--r-lg);font-size:var(--fs-sm);line-height:var(--lh-normal)}.msg__meta{display:block;margin-top:4px;font-size:11px;opacity:.7}.msg--admin{align-self:flex-end;background:var(--primary);color:var(--primary-contrast);border-bottom-right-radius:var(--r-sm)}.msg--user{align-self:flex-start;background:var(--surface-2);color:var(--text);border-bottom-left-radius:var(--r-sm)}.thread-reply{display:flex;gap:var(--sp-2);margin-top:var(--sp-4)}.thread-reply .input{flex:1}.ticket-subject{font-weight:var(--fw-semibold)}.ticket-preview{color:var(--text-muted);font-size:var(--fs-xs);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:360px}@media (max-width: 1080px){.docs-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 640px){.docs-grid,.vcr__grid{grid-template-columns:1fr}}.nav-link{position:relative}.nav-badge{position:absolute;top:6px;right:8px;min-width:18px;height:18px;padding:0 5px;display:grid;place-items:center;border-radius:var(--r-pill);background:var(--danger);color:#fff;font-size:11px;font-weight:var(--fw-bold);line-height:1;font-variant-numeric:tabular-nums}.seg{display:inline-flex;gap:4px;padding:4px;background:var(--surface-2);border-radius:var(--r-md)}.seg__btn{display:inline-flex;align-items:center;gap:8px;padding:7px 14px;border:none;border-radius:var(--r-sm);background:transparent;color:var(--text-muted);font-size:var(--fs-sm);font-weight:var(--fw-semibold);transition:background var(--dur-fast) var(--ease-out),color var(--dur-fast) var(--ease-out)}.seg__btn:hover{color:var(--text)}.seg__btn.is-active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.seg__count{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;border-radius:var(--r-pill);background:var(--danger);color:#fff;font-size:11px;font-weight:var(--fw-bold);font-variant-numeric:tabular-nums}.mod-alert{display:flex;align-items:center;gap:var(--sp-3);padding:var(--sp-3) var(--sp-4);margin-bottom:var(--sp-4);border-radius:var(--r-md);background:var(--tint-warning);color:color-mix(in srgb,var(--warning) 80%,var(--ink-900));font-size:var(--fs-sm);font-weight:var(--fw-medium)}.mod-alert svg{width:18px;height:18px;flex-shrink:0}